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All my sites appear to be down

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If you have not received any warning from us, it's unlikely that your sites are down. It is more likely that you have been blocked for some reason.

Please raise a ticket with our helpdesk but ensure that your internet IP address (not your internal IP) is logged in the ticket.

You can determine the IP we see you as by visiting https://whatismyipaddress.com

A quick way to determine whether your site is in fact up is to use your mobile phones data plan (not WiFi) to visit your website.

If your phone can see it, so can your customers/visitors.

 

Reasons you could be blocked by the firewall.

  • Your IP kept guessing passwords and have been temporarily banned too many times.
  • Your IP has been spotting trying to log into the admin areas of other peoples websites.

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