Complex or Mundane Support
If you have a complex problem that is not a quick fix, then we cannot undertake to fix the problem if it does not lie with the hosting system.
Neither can we spend long periods performing repetitive or mundane tasks that you do not wish to undertake yourself.
We can help with complicated or mundane tasks, but we will have to charge the following rates.
Hourly Rate = £60/hour, decreasing down to £15 per hour, depending on the time booked.
Time can be purchased here
If you use time regularly, purchasing time in advance and keep it topped up will ensure that you're paying the lowest rates all of the time.
We do not guarantee a fix.
If we are unable to fix your issue, we will not issue a refund, as this money pays for the staff's time.